Returns & Exchanges Policy

At Xerox, we stand behind the quality of our electronics and offer a 30-day return window for items in their original packaging. We aim to ensure your office and printing solutions meet your professional standards with every purchase.

1

Initiate Your Request

Log into your Xerox account and navigate to your order history to select the items you wish to return and obtain a Return Merchandise Authorization (RMA) number.

2

Package Your Device

Securely pack the product in its original box including all manuals, cables, and accessories to ensure full credit eligibility.

3

Ship to Xerox

Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.

4

Inspection and Refund

Once our technicians verify the device's condition, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing